Denmark

The aim of the project is to demonstrate a new concept in comprehensive rehabilitation targeted at the visually impaired people and others with physical handicaps – the establishment of a business house as an independent financial unit. The idea is to establish and operate a combined business and training facility providing call-centre and customer services as well as to give job training to disabled people within a business area with good job prospects both nationally and internationally. The expected outcome would be real job creation: breaking down the barriers faced by the disabled employee through the power of example; the test and implementation of new software and telephony tools for the blind; the development of an internationally valid empirical model; the initiation of intensive national and international collaboration to promote the call-centre education as a qualification and to lay the basis for common international educational standards in this field.

Preparatory phase: 1 November 2004 to 30 April 2005

Implementation phase: 1 May 2005 to 31 December 2007